I’m always amazed when people abandon their book orders. I don’t mean the folks who buy books and then never pick them up, which happens more often that you’d think; we’ve got shelves of prepaid titles that have been taking up space for years. We hang on to them because people not only show up years after the purchase, but get livid if their book isn’t waiting for them years after the purchase. Moral of the story? Book lovers are special.
That’s a different kind of person, one who spends so much they have no idea what they’re buying. I can make that judgment because I’m on a budget. I don’t care how disorganized or forgetful you are, if you abandon a $25-$35 hardcover - or a stack of them - it’s because you can afford to.Not them, though. I’m talking about my internet customers. As I write this, I realize the phenomenon I’m about to explore probably happens because people who are interested in books are primarily (ha-ha) bookish types who'd rather just let things die by ignoring them than confront anything, but I’m going to go right ahead and write about it anyway because it took me a long time to figure out how to get that screen shot. Check the dates if you don't believe me.
Handling internet orders for Books & Books coming up on eight years, it’s always a little hurtful when I find myself begging for communication with people who seem to have ordered something they don’t even want. I can empathize when people complain about a great date who never called back.